Impressum

Privacy policy Apotheke.global
The Apotheke.global online store sells certified products for a harmonious intimate life. One of the main priorities of the company is the comfort, anonymity and security of each customer. We guarantee that customers’ personal and payment details are protected: The SSL protocol encrypts the information and prevents its theft. The technology provides reliable encryption of all information transmitted from the user to the server.

By placing an order with Apotheke.global, you agree to our privacy policy. We explain the working principles in connection with the collection and storage of user data.

What data is collected in the online store?
We collect customer data in strict compliance with the Ukrainian “Law on Personal Data Protection” and in accordance with the standards of the General Data Protection Regulation (GDRP). All information is provided by the customer exclusively on a voluntary basis.

Personal data includes all data that the customer transmits to the website at one stage or another of the collaboration. This includes

• Surname, first name, patronymic of the customer;
• cell phone number
• E-mail address;
• City, address, postal code of the recipient;
• Cookies sent by the customer’s browser;
• IP address and the user’s current location data.

This is a complete list of the information we collect in order to provide a high quality service. We do not ask for any additional data, including passport details.

What we use customer information for
The only purpose for which we collect personal information from users is to ensure that we provide you with the right service. We need your personal information to:

• to ensure accurate and timely delivery of goods in a way that is convenient for you;
• to inform you of the current status of your order;
• to inform you about catalog news and changes in the Apotheke.global online store;
• to send you news about promotions and special offers;
• to provide fast and complete technical support in case of need.

Access to the personal data of users of the website is only granted to qualified employees of the company with the appropriate authorization. If the customer detects an error in the personal data, he has the right to contact the operator and request that the data be updated immediately.

Principles of the use of the consumer’s personal data
The online store Apotheke.global:

• Does not use users’ personal data for its own purposes;
• takes all measures to prevent unauthorized access to personal data;
• gives users the opportunity to unsubscribe from advertising mailings if they so wish – both during registration and after logging in to their personal account.
• Disclosure of data to third parties
• The administration and employees of the Apotheke.global website undertake not to pass on any user data to third parties or other online services. You can be sure that your data will not end up in the databases of other companies. You do not have to worry about receiving unsolicited messages and spam on your phone number or e-mail.

Tracking at Apotheke.global: Cookies and IP addresses
In order to improve the quality of the services on our website, our website uses the web analysis technology Google Analytics. This involves the collection of cookies, small text files that are transmitted by the user’s browser. They are necessary for the administration to obtain and analyze information about the behavior of visitors to the online store and to improve the service taking into account the actions of the audience.

The Apotheke.global website undertakes not to use the information collected by Google Analytics without the user’s consent. The data collected is stored securely on Google’s servers in the United States. It is important to note that all information from the web analytics service is used in anonymized form.

The IP address can be used to identify the regions from which users most frequently visit the website. It is not linked to other customer data. It is not possible to determine the identity of a user based on the IP address.

Right to erasure of personal data
You have the right to revoke the collection and storage of your personal data on Apotheke.global at any time and without giving reasons. To do so, please complete the feedback form, write to the operator of the online chat or call the contact telephone number.

If you do not wish your activities to be tracked by Google Analytics, you have the right to leave the website. As soon as you close the online store page, the collection of cookies and the transmission of IP address data will be stopped.

Right to complete anonymity
We respect the wish of customers to remain anonymous in the delivery of intimate products and therefore strive to be comfortable working with us. Apotheke.global guarantees:

• Quality packaging of the goods: usually it is an opaque bag;
• the absence of identifying labels on the parcels.

Our customers also have nothing to fear when it comes to targeted delivery: the courier does not know what is in your order.